Return & Refund Policy

Full Coverage Return Policy

The following reasons are covered by our 14 day full coverage return policy:

1. The product customization information does not match or there's an error in customization.
2. We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.

No Return Policy

The following reasons are NOT covered by our 14 day return policy. We are not liable for these issues.:

1. Products that exceed the return processing time limit (14 days after the order is signed / delivered).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
5. Chose the wrong size for the product.
6. Personal Reasons due to personal taste, change of mind etc.

You can always contact us for any return question at returns@vibe2wear.com.

Precautions for return and exchange

1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
2. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Coupon codes expires after using cannot be restored after return.
4. For personalized products, if you need to cancel or replace the product or replace the personalized content: you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
5. The return packaging must use the original packaging, and the packaging should be intact.
6. Return address: vibe2wear, Kalkbreitestrasse 136, 8003 Zürich, Switzerland
7. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@vibe2wear.com.